EITS Application Hosting Services
What is the Service?
The EITS Application Hosting Service is a comprehensive suite of administrative and management tools and activities that support a stable, reliable, responsive, and secure EITS Application Hosting Environment, including systems, servers, data, and applications.
The goal is to maintain a stable enterprise hosting environment within a structured framework established through service level management. In order to successfully accommodate changing laws, guidance, customer needs, and changing technologies AHE services are under tight configuration management control. In addition, change management policies and procedures and roles and responsibilities are carefully documented and implemented and operations are subject to regular audit monitoring.
What is Included?
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A. AHE Systems Management
- Daily Operations and Support
- Console Monitoring
- Performance Tracking and analysis
- Transition Services
- Patch Management
- Configuration Management
- Identity and Access Management
- Standard and Documented Processes
- Network Interface
- Problem Identification and Resolution
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B. AHE Server Management
- Consolidation of IT asset base
- Management and Installation of servers
- Capacity Planning and Tuning
- Comprehensive Server and Operating
C . AHE Data Management
- Data Storage Management
- Database Management
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How do we charge?
The AHE Hosting Services are management and administrative functions necessary to maintain and manage the systems, servers, and data storage and data management activities.
The costs for bundled services are included in the monthly charges for standard hosting services.
Special or custom services such as unscheduled backup and data archival are available at an extra cost.
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