EITS Application Management
What is the Service?
The EITS Application Management service offers comprehensive administration and management for applications within the EITS AHE. This service supports the management of corporate, support, and mission critical systems, including in-house web applications, COTS, and GOTS applications. Application management services are designed to respond to EITS specific requirements for application functionality, cost efficiency, security, and flexibility.
The EITS AHE provides a stable, consistent, and secure underlying framework and standard operating application environment.
* Partial list of corporate or mission applications managed by the AHE (pdf)
What is Included?
- Application installation
- Application testing
- Maintenance of software modules
- Automated software management tools
- Management of software licensing
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- Documented operating procedures
- Backup and Restore
- Configuration Management
- Patch Management
- Managed Change Control
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- Preventive maintenance
- Technical and Managerial Support
- Performance Monitoring and Analysis
- Application migration support
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How do we charge?
Basic EITS Application Management fees are based on a combination of application criteria and hosting requirements including operating system, platform, size, complexity, and security requirements. In addition, the EITS can also provide custom tailored operational support on a time and materials basis.
Major Cost Drivers
- Facility
- Labor: FTEs and Skill Mix.
- Cyber Security
- Software, Subscription and License
- Hardware
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