Hosting Services

AHE maintains 24/7 support of your server. This service is designed for a fully managed solution. AHE maintains full responsibility for the server’s availability, performance and security. If a server or service fails, AHE’s engineers immediately respond, troubleshoot and resolve the problem. Services provided include:

• Uninterrupted Power Supply
• Generator Backup
• Fire Suppression
• Secure Facility with Badge Reader Controlled Access
• Air Conditioning and Humidity Control
• Configuration Control Plan (CCP)
• Operating System Installation and Configuration
• Operating System Maintenance
• Operating System Upgrades
• Database Management and Administration
• Network Support Services
• Capacity Planning and Tuning
• Help Desk Coverage
• Ongoing Technical and Managerial Support
• Virus Protection
• Infrastructure Certification and Accreditation
• Backup and Recovery
• Weekly Offsite Disaster Recovery Back Tape Vaulting
• 24x7 System Monitoring
• 2 hour Response time
• Hardware Refresh
• Cyber Security Services
• Hardware Maintenance
• Q Cleared System Administrators and Operations Staff

Housing Services

This service is designed for those customers who want to retain full control over the administration of their server and application. AHE maintains full responsibility for facilities and security. Services provided include:

• Uninterrupted Power Supply
• Generator Backup
• Fire Suppression
• Secure Facility with Badge Reader Controlled Access
• Air Conditioning and Humidity Control
• Configuration Control Plan (CCP)

Last Reviewed: 7/14/2006