The information provided below summarizes Remote Access Services (RAS) provided by the Headquarters Office of the Chief Information Officer (OCIO) and available to Energy Information Technology Services (EITS) customers.

Under normal circumstances, customers should use the “Preferred Method” identified below when accessing these services remotely.  For example, if only access to Email is required, please use a blackberry, if you have one, or Outlook Web Access (OWA).

We encourage everyone to use these services periodically to ensure effectiveness in the event of a Pandemic or catastrophic event.

During Continuity of Operations (COOP) or an event, such as a Pandemic, Remote Access Services (RAS) must be used efficiently, based on work requirements, to ensure the maximum number of customers can be supported. Program Offices should identify the personnel needing remote access, what services (i.e., email, shared folders, intranet, etc.) are needed, and what RAS option each person should use in the event of an extended telework scenario.  Where possible, Program Offices should have non-essential personnel work offline, and limit the use of RAS by essential personnel to only those functions requiring remote access.  In addition, the use of one or more RAS options may be restricted to pre-authorized, essential personnel during a COOP, Pandemic, or other event requiring extensive telework.  Program Offices are encouraged to identify their essential personnel and the remote access service(s) required, and provide this information to the IM COOP Coordinator.

If you need other access or access to applications not listed, please contact the ESC Service Desk.

• Use a Blackberry
  • Benefits / Applications Available:
    • Access to email without the need for special account permissions or an RSA Token
    • Access to email without the need for a laptop or workstation
  • Requesting Access:
    • Contact your manager or initiate a request via the ESC Service Desk*.  (Organizational approval is necessary)
      
• Outlook Web Access (OWA)
  • Benefits / Applications Available:
    • Can be used without the need to install anything on the computer being used
    • Email Access only
  • Requesting Access:
    • No approval is necessary for existing EITS DOECOE customers.  Account can be set up through the ESC Service Desk
  • Requirements:
    • EITS Exchange Email Account
    • EITS RSA Two-Factor Authentication (2FA) Token
    • Access to the Internet
  • Instructions for Using Smail (Secure Email) via Outlook Web Access and a RSA Token (pdf)
  • Go to Outlook Web Access

• Citrix Workplace - (access may be restricted to pre-authorized, essential personnel in the event of a COOP/Pandemic)
  • Benefits / Applications Available:
    • EITS DOECOE Desktop with Access to Network Drives, Files, Folders, Intranet, and Internet web sites
    • Access to email
    • Access to DOEnet
    • Access to the current DOECOE Microsoft Office Suite of applications (Outlook, Word, Excel, PowerPoint, and Access).  Current version is MS Office 2003
    • Other Applications (iET/Applix, MS Project 2003, etc.)**
    • EITS provided laptops are pre-configured for use with Citrix Workplace
  • Requesting Access:
    • For DOECOE customers, no approval is required for “Desktop with Office 2003.”  Other applications are available through Citrix, but require IT POC approval.
  • Requirements:
    • DOECOE account or Headquarters Active Directory (AD) account
    • Citrix Workplace Account (EITS DOECOE customers have accounts, but may need access enabled.  If unsure, please contact the ESC Service Desk*.)
    • RSA Two-Factor Authentication (2FA) Token
    • Access to the Internet
    • Requires the Citrix ICA client be installed on computer being used (available on the Citrix Workplace log in page)
  • Instructions for Using Two-Factor RSA Token with Citrix Workplace Environment (CWE) (pdf)
  • Go to Citrix Workplace

• WebVPN
  • Benefits / Applications Available:
    •  Can be used without the need to install anything on the computer being used 
    • Allows access to Citrix Workplace
    • Access to Outlook Web Access
    • Access to Lotus Notes Email (for legacy use)
  • Requesting Access:
    • Contact the ESC-E Service Desk
    • Request requires IT POC approval
  • Requirements:
    • EITS Domain Account
    • EITS VPN Account
    • RSA Two-Factor Authentication (2FA) Token
    • Access to the Internet
  • Step-by-Step Instructions for WebVPN Connectivity (pdf)
  • Go to WebVPN

• Virtual Private Network (VPN)
  • Benefits / Applications:
    • Access to the DOE/EITS internal network and networked applications***
  • Requesting Access:
    • Contact the ESC Service Desk*
    • Request requires Organizational IT POC approval
  • Requirements:
    • Cisco VPN Client 
    • EITS VPN account
    • RSA Two-Factor Authentication (2FA) Token
    • Access to the Internet
  • DOE VPN Client Installation and Setup Guide (pdf)
  • Go to VPN

Summary of Remote Access Services:

Preferred Access Method: 
Secondary Access Method:

Applications / Features	Blackberry (if applicable)	Outlook Web Access (OWA)	Citrix Workplace	WebVPN	VPN
All methods other than Blackberry require a RSA Token
Email					1
Applications (i.e. Applix, STRIPES, STARS, etc.)					1
Internal DOE web-based pages (i.e. Intranet)					1
DOECOE Desktop w/access to network drives, files, and folders					1
DOEnet Access					1

Note: Encrypted email requires access to Citrix.

* Contact the ESC Service Desk at ESC.ServiceDesk@hq.doe.gov or by calling 301-903-2500 (toll-free at 866-834-6246)
**Applications in Citrix may vary depending upon the permissions granted to you.
*** Access to certain network resources may require additional approvals and VPN configuration changes. 

¹ May require additional permissions or configuration for access to certain network resources.